Refund Policy

At UAE IPTV BOX, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be granted.

1. Physical Products (TV Boxes)

Refunds or replacements may be provided if the product has a verified defect or problem.

• The issue must be reported within a reasonable time after delivery
• The product must not be physically damaged by misuse
• Proof of the problem may be required (photos/videos)

Once the issue is reviewed, we may offer a replacement, repair, or refund at our discretion.

2. Digital Services (IPTV Subscriptions)

Due to the nature of digital services, IPTV subscriptions are generally non-refundable once activated.

Exceptions may be considered only if:

• The service cannot be activated
• A verified technical issue prevents usage

Refund eligibility for digital services will be evaluated on a case-by-case basis.

3. Non-Refundable Situations

• Change of mind after purchase
• Compatibility issues not discussed before purchase
• User-side internet or ISP problems
• Incorrect installation or misuse

4. Refund Process

To request a refund, please contact us via our official WhatsApp or email with details of your order and the issue encountered.

5. Contact Information

WhatsApp: 0502368942

Email: uaeiptvbox@gmail.com